engagement
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Safety Language: The Polite Mask of Control
They sell “safety” like it’s a value. Most of the time it’s a management layer. Not because everyone involved is evil. Because incentives are. Because liability is. Because “don’t make headlines” is a stronger driver than “tell the truth.” Because engagement metrics quietly outrank epistemics in every product org that has to ship. So you Continue reading
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The Lie of “Users Want Safety”
“Users want safety” is a line people repeat when they don’t want to say what they actually mean. Most of the time, it doesn’t mean “prevent harm.” It means: Safety is a branding term that lets control sound like care. And yes: people do want protection from harm. That’s real. But it’s not what most Continue reading